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What credit cards are accepted in the hotel?
American Express, Visa and Master Card.
Reservations
How can I confirm if my reservation is guaranteed?
You can contact our Reservation Department Toll free at 1-866-511-6776 from the USA and Canada, Toll free 01-800-702-0990 from Mexico.
How much time does it take to confirm my hotel reservation?
We confirm your hotel reservation in no more than 24 Hrs.
Can I change my reservation dates?
Yes
How can I change my reservation?
Please call toll free to our Reservations Department: Toll free at 1-866-511-6776 from the USA and Canada. Toll free 01-800-702-0990 from Mexico.
What is the cancellation policy?
72 Hrs. prior arrival date, anyhow reservations department will remind you our cancellation policy at the time we issue your reservation
Is this a family hotel?
This is a highly recommended hotel for families; we have a Kid’s Club for children from 04 to 12 years old. There is a daily program with games and supervised activities.
About the area.
What is the nearest Airport?
Cancun International Airport
How far is the hotel from the airport?
Approximately 45 minute
Where is the hotel located?
On the beach. Only 3 minutes from the 5th avenue to the north direction, In Playa del Carmen
What are the main attractions in the area?
The hotel is very well located, nearby the main attractions in the area as: Xcaret, Tulúm Ruins, Xel-Há, Cozumel, Puerto Morelos and Cancun only 45 minutes from the hotel.
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