What credit cards are accepted in the hotel?
American Express, Visa and Master Card.

Reservations

How can I confirm if my reservation is guaranteed?
You can contact our Reservation Department Toll free at 1-866-511-6776
from the USA and Canada.

How much time does it take to confirm my hotel reservation?
The time to confirm your hotel reservation is no more than 24 Hrs.

Can I change my reservation dates?  
Yes

How can I change my reservation?
Please call toll free to our Reservations Department: Toll free at 1-866-511-6776
from the USA and Canada.

What is the cancellation policy?
72 Hrs. prior arrival date, anyhow reservations department will remind you our cancellation policy at the time we issue your reservation.

Is this a family hotel?
This is a highly recommended hotel for families; we have a Kid’s Club for children from 04 to 12 years old. There is a daily program with games and supervised activities.

About the area.       

What is the nearest Airport?
Cancun International Airport

How far is the hotel from the airport?
Approximately 45 minute

Where is the hotel located?
On the beach. Only 3 minutes from the 5th avenue to the north direction, In Playa del Carmen  

What are the main attractions  in the area?
The hotel is very well located, nearby the main attractions in the area as: Xcaret, Tulum Ruins, Xel-Há, Cozumel, Puerto Morelos and Cancun only 45 minutes from the hotel.